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Frequently Asked Questions FAQ

  • What countries do you deliver to and what is the delivery time and fees?

    You can find the list of the countries we deliver to as well as the according delivery time and fees here.

  • Can I send an order to a different address?

    Yes, you can. When placing an order you always get to choose what address you would like it delivered to.

  • Do you also deliver in summer?

    Yes and no. Our chocolate is fresh and delicate and we want to make sure you enjoy your it at its best! Therefore we do not ship our products if the temperature rises above 25°C. This means that we might put the shipment on hold during certain periods of summer. In that case, we inform you on our online shop.

  • How quickly do you deliver?

    You can chose between delivery by A Mail (receive order on the 2nd next working day) and B Mail (receive order in 3 to 5 working days).

  • What should I do if I have problems with my delivery?

    If your order has not arrived within the indicated delivery time or there is a problem with the product you received, please get in touch with us at orders@chobachoba.com.

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